Data protection and security
Data controller, data protection officer, sygns GmbH, Bogen 45, Holzmarktstr. 15-18, 10179 Berlin, Germany is responsible for your privacy protection and is the official service provider. If you have questions regarding our website, the following information, or if you would like to contact our privacy protection representative, please send us an email at [email protected]
Definition of personal data
“Personal data” are defined by law as “information concerning the personal or material circumstances of an identified or identifiable natural person”. This includes, for example, information such as an individual’s name, address and email address, as well as any other information that can be attributed to a particular individual.
Collection and use of personal data
During registration for your customer account, we collect and implement your personal data in order to finalise the order process, as well as customise your personal shopping experience. Your data will be transmitted to third parties only as required to perform the contract or for billing purposes. For example, the service providers we employ in the handling of orders (e.g., carriers, payment service providers, banks) will be provided with the data necessary for completing your order.
In subscribing for a newsletter you agree that sygns GmbH, Bogen 45, Holzmarktstr. 15-18, 10179 Berlin, Germany may use the data you entered to inform you by e-mail about the contents and/or products selected by you. You may revoke your consent at any time with effect for the future, either by written notice to sygns GmbH, Bogen 45, Holzmarktstr. 15-18, 10179 Berlin, Germany or by email to [email protected] You may also unsubscribe from any newsletter via the link provided at the end of each newsletter. We transfer your data to our service providers only for data administration and hosting purposes.
In connection with our newsletter mailings, we may utilise user data to create anonymous user profiles for purposes of market research, advertising or customised newsletter contents. As part of certain marketing activities, our service providers may obtain necessary data to process orders. They reserve the right to use this information only for their designated activities and are prohibited from sharing it with unauthorised third parties. You may object to any such use of your data by notice via post, fax, or email to [email protected], in no particular format.
Further, we collect, process and use address and order data for our own marketing purposes. You may object to any such use, processing and transfer of your personal data for marketing purposes at any time by notice via post, fax, or email to [email protected], in no particular format. We also collect and use the data you submit to us when using the contact form, for the purpose of processing your inquiries.
We use third party retargeting and remarketing features on our website. These technologies allow us to address internet users who previously visited sygns.de, by personalised advertising on our partners’ websites. For this purpose the retargeting or remarketing provider will store a cookie on your hard drive. Based on the cookie technology, anonymous user details will be stored, for example the advertising you received from us or clicked, the products you viewed, whether you purchased anything. The anonymous data are not connected with your personal data at any time and serve the sole purpose of customising our advertising to the user’s interests.
You may object to the use of the retargeting and/or remarketing feature by accessing the third party providers’ cookie opt-out pages via the following links:
Use of Google Analytics
The IP address transmitted by your browser in connection with Google Analytics will not be connected with other Google data. You may prevent the storage of such cookies by adjusting your browser settings accordingly. You may also prevent the recording of the data generated by the cookie and concerning your usage of the website (including your IP address) by Google and to the processing of such data by Google by downloading and installing the browser plugin available via the following link.
Use of Hotjar
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Use of social plugins
We use social plugins of several providers on our website in the respective standard plugin:
The social plugin of the website Facebook
The Facebook “Gefällt mir” (“Like”) button of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The button is marked with the Facebook logo and the addition “Gefällt mir” (“Like”).
The “+1” button of Google+ (Google Plus) of Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA.
The social plugin of Twitter, operated by Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA.
The social plugin of the website Pinterest
When you access one of our websites containing any of the above plugins, the plugin provider may store a cookie in your browser. We have no control over the scope of the data collected by the provider by means of the plugin.
The plugins may provide their hosts with information such as the date and time of your visit to our websites, your IP address, or the type of browser you use. If you are logged on to your account with the plugin provider while visiting our websites, the provider may match this information and any data you enter, should you interact with the plugins, to your user account, for instance if you click the corresponding button on our website or post a comment. Your recommendations or comments may be displayed as information, together with your profile name and photograph, in the relevant provider’s service, for instance in search results or in your user profile, or at other places on websites and in advertisements on the internet.
If you are not a member of the relevant provider’s service, the provider may under certain circumstances nevertheless obtain and store your IP address.
For the purpose and scope of the data collection and further processing and use of your data by the provider as well as your related rights and opt-out possibilities to protect your privacy, please see the privacy policies of Facebook, of Google+ , of Twitter, and of Pinterest.
If you are a member of the relevant service and do not wish the service provider to collect data on you via our websites and connect them with the member data stored by the provider, you have to log off from your account with the provider before visiting our internet sites.
Storage, correction, deletion and deactivation of your personal data
You may at any time view, modify and delete the data in your customer account which you entered for your registration. Data that are still required to complete the services requested by you, especially the performance and completion of contracts, cannot be deleted. The data will be deactivated upon termination of the contract, and furthermore will be deleted once the applicable retention period provided by law or contract has expired.
To request information or any correction or deletion of data, please email to [email protected] or send a letter to sygns GmbH, Bogen 45, Holzmarktstr. 15-18, 10179 Berlin, Germany, stating your name and your contact details.